The Social Network: How People with Visual Impairment use Mobile Phones in Kibera, Kenya

Living in an informal settlement with a visual impairment can be very challenging resulting in social exclusion. Mobile phones have been shown to be hugely beneficial to people with sight loss in formal and high-income settings. However, little is known about whether these results hold true for people with visual impairment (VIPs) in informal settlements. We present the findings of a case study of mobile technology use by VIPs in Kibera, an informal settlement in Nairobi. We used contextual interviews, ethnographic observations and a co-design workshop to explore how VIPs use mobile phones in their daily lives, and how this use influences the social infrastructure of VIPs. Our findings suggest that mobile technology supports and shapes the creation of social infrastructure. However, this is only made possible through the existing support networks of the VIPs, which are mediated through four types of interaction: direct, supported, dependent and restricted

The Paradox of Mobility in the Kenyan ICT Ecosystem: An Ethnographic Case of How the Youth in Kibera Slum Use and Appropriate the Mobile Phone and the Mobile Internet

The Kenyan ICT ecosystem has attracted vast global media and policy attention because of notable mobile phone adoption in the country. However, empirical research of how Kenyans use and appropriate new media and ICTs in the diverse contexts within the country remains limited. In order to contribute to the emerging literature on Sub-Saharan Africa ICT ecosystems as well as the Mobility discussions within Mobiles for Development M4D and Information and Communication Technologies for Development ICT4D, this paper discusses an empirical case of how the youth of Kibera use and appropriate the mobile phone and the mobile Internet. The purpose of this critical realist ethnographic research article is to explicate the events in the historical development of the Kenyan ICT ecosystem as well as the components of social and physical structure in Kibera slum along with the relationships between them. This paper argues that the mobile phone eases communication and strengthens existent social ties for the youth of Kibera. However, it cannot bypass the hierarchical nature of Kenya where “class and place of residence are distinctive social markers in the process of social networking” [Wallis, C. (2011). Mobile phones without guarantees: The promises of technology and the contingencies of culture. New Media & Society, 13(3), 471–485. Wallis, C. (2013). Technomobility in China: Young migrant women and mobile phones. New York, NY: New York University Press]. Therefore, the young Kiberans predominantly use and appropriate the mobile phone to network with those in the same lower income strata. This is because they are widely perceived in Kenyan society as the “other and what does not belong” because they are slum residents [Hall, S. (2013). The spectacle of the other. In S. Hall, J. Evans, & S. Nixon (Eds.), Representation: Cultural representations and signifying practices (2nd ed., pp. 223–283). Sage. p. 257]